Shipping Policy

1. Order Processing: 

  • Processing Time: Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays might be processed on the next business day.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email. If you do not receive this email, please check your spam folder or contact our customer service team.
  • Production Time: Orders take between 10-20 business days to be manufactured depending on stock and production line.

 

2. Shipping Rates: 

Domestic Shipping:

  • Standard Shipping: Flat rate of €5 for orders of less than €75.
  • Free Shipping: We offer free standard shipping on all orders over €75.

 

3. Delayed Packages:

  • We strive to ensure that your order arrives on time. However, unexpected delays may occur due to factors beyond our control. If your package is delayed, please contact our customer service team, and we will assist you in resolving the issue.

 

4. Damaged or Incorrect Orders:

  • If your order arrives damaged or incorrect, please contact us within 7 days of receiving the package. We will arrange for a replacement or issue a refund, depending on the circumstances.

 

5. Changes to Shipping Policy:

  • We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

 

6. Contact Us:

  • If you have any questions or concerns about your order, please contact our customer service team at info@yumetasuthreads.com